Customer Support is the game-changer in ERP industry since the requirement of each school is unique and support in understanding the need and execution of the same to the satisfaction of the client is of prime importance. For the end users to feel at ease, a lot of hand-holding is required and teething problem is something to be expected. Every day issues which crop -up due to inadvertent errors need patient hearing and help so that the hesitation from the user side to ask and learn is overcome.
Problem Resolution: Receive assistance from technical support engineers via CHAT, email or telephone.
Software Updates: Receive new software updates, patches and reports
Training Support: Frequent online and onsite training